Learn about the benefits of digital inclusion in old age At the end of May, the federal government closed the public consultation for the creation of the “guidance guide for the development of digital and media skills for the elderly in Brazil.” Translating the bureaucratic jargon, we are talking about something of the utmost relevance: the digital inclusion of those 60 and older.
Despite being increasingly involved in this environment, numerous barriers still hinder their access. Most elderly people do not have full access to the digital world Ageing without limits The report of the National Free Conference “For the right of the elderly to digital education to expand access to comprehensive care” (CLNDPI-EDigital) points to an extensive list of challenges.
To start, think of the elderly person who depends on a prepaid and limited data plan, using a smartphone with an unfriendly interface. They may even be able to exchange messages in apps, but the situation becomes much more complicated if they need to fill out government forms (Gov.br), schedule an appointment at the Unified Health System (SUS), or check their social security benefits (Meu INSS). In practice, what is seen is a two-class digital citizenship among the elderly population: a minority with full and qualified access, capable of enjoying the benefits of technology, and a vast majority relegated to precarious participation with low autonomy – or simply excluded.
The report states that this is a violation of rights guaranteed by the Statute of the Elderly (Law No. 10.741/2003). The scenario contributes to a feeling of intimidation and low self-efficacy that leads many elderly people to internalize the belief that they are incapable of learning, resulting in the abandonment of technology and the deepening of their isolation.
Therefore, the digital inclusion of this group is a central human rights issue. Here are some of the main points demanded by groups supporting the cause: Democratization policy: access to digital tools and devices (computers, tablets, internet), with free offers for low-income elderly people. Device accessibility: encouragement for the industry to develop cell phones adapted to the specific needs of the elderly. Community and decentralized structures: creation of computer centers taking advantage of social equipment and public structures (such as councils, community centers, the Third Sector, schools, libraries, public squares, and culture points).
Humanized service: trained professionals with an appropriate profile for mentoring and training in literacy, education, disinformation, and digital security. Safe use: focus on training for the development of digital skills, with an emphasis on learning and safe use of applications, banking systems, and health and social security platforms.
Prevention of scams, fraud, and misleading information: approach to the safe use of financial services (handling ATMs and apps) and training to identify fake news. Let's hope not only for the guide, but also for the implementation of these guidelines. In an election year, it is essential to know what your candidates think about it.
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